Terms and Conditions
Last updated: January 15, 2025
These Terms and Conditions govern your use of SnapRent's tech gadget rental services, device management operations, and related digital platforms. By accessing our services, you agree to be bound by these terms. Please read them carefully before renting our devices.
1. Agreement and Acceptance
Welcome to SnapRent's Terms and Conditions. By using our website, renting gadgets through our platform, or engaging with our tech device rental and gadget management services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please discontinue use of our services immediately.
These terms apply to all customers, including individuals, content creators, tech enthusiasts, and organizations using SnapRent services across India.
2. Legal Compliance and Regulatory Adherence
SnapRent operates in strict compliance with Indian and international laws governing tech rental, electronics services, and consumer protection:
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Goods and Services Tax (GST) regulations
- Electronics and IT Hardware regulations
- Product Safety and Quality compliance for all devices
- Environmental Protection and E-waste Management guidelines
We maintain all necessary licenses, certifications, and permits required for tech rental operations in India, ensuring full legal compliance across all our device inventory.
3. Service Offerings and Specifications
3.1 Tech Gadget Rental Services
Our comprehensive device portfolio includes:
- Professional cameras and videography equipment (DSLR, mirrorless, action cameras)
- Latest smartphones and tablets (iPhone, Samsung Galaxy, iPad Pro)
- Gaming consoles and accessories (PlayStation 5, Xbox Series X, Nintendo Switch)
- Drones and aerial devices (DJI Mavic, Phantom, professional quadcopters)
- Laptops and computing devices (MacBook Pro, gaming laptops, workstations)
- Audio and recording equipment (professional microphones, headphones, speakers)
- Delivery and pickup services for device rental across major cities
3.2 Rental Operations
Our rental services encompass:
- Real-time device availability and instant rental booking
- Premium and budget-friendly gadget options
- Device insurance and rental guarantees
- Flexible rental modifications and extensions
- 24/7 customer support and technical assistance
3.3 Service Standards and Commitments
We commit to:
- Providing accurate device specifications and availability information
- Ensuring all gadgets meet our quality and functionality standards
- Employing trained tech specialists with ongoing development
- Offering comprehensive support throughout your rental period
- Maintaining transparent communication from rental to return
4. Customer Responsibilities and Obligations
As a SnapRent customer, you are responsible for:
Accurate Information
Providing complete and truthful information about rental requirements and contact details
Rental Compliance
Adhering to agreed rental periods, device usage limits, and handling guidelines
Device Care
Maintaining device condition and reporting any damages immediately
Timely Communication
Responding promptly to tech support and following pickup/return procedures
Payment Terms
Making payments according to agreed terms and rental policies
Professional Conduct
Maintaining respectful behavior with device coordinators and our staff
Failure to meet these responsibilities may result in rental cancellation, additional charges, or termination of service agreements.
5. Intellectual Property and Proprietary Rights
SnapRent respects and protects intellectual property rights:
Our Intellectual Property
- SnapRent brand name, logos, and trademarks
- Proprietary rental platform and technologies
- Website content, software, and digital assets
- Device photography and marketing materials
Customer Rights
- Ownership of content created with rented devices
- Right to use gadgets according to rental agreements
- Access to device information and rental documentation
- Protection of personal and business data
Device Owner Rights
- Device ownership and usage terms
- Device-specific rules and handling guidelines
- Usage restrictions and warranty limitations
- Data privacy and device security requirements
6. Pricing, Payment Terms, and Financial Policies
Our transparent pricing and payment structure includes:
Pricing Structure
Competitive, transparent hourly and daily rates with no hidden fees. All prices displayed include applicable taxes.
Payment Methods
UPI, credit/debit cards, net banking, and digital wallets accepted for all bookings.
Billing and Invoicing
Detailed invoices with GST compliance, booking breakdown, and venue information provided.
Cancellation Policy
Flexible cancellation policy with clear refund terms based on booking timeline.
Payment Terms and Conditions
- Booking confirmation requires advance payment as per venue policy
- Full payment is due before venue access unless otherwise agreed
- Premium timing charges apply for peak hours and weekends
- Security deposits may be required for certain venue types
- No refunds for customer-caused damages or policy violations
7. Warranties, Guarantees, and Liability Limitations
SnapRent provides comprehensive booking protection while maintaining reasonable liability limits:
Booking Guarantee
Guaranteed venue availability as per confirmed booking
Venue Standards
All venues meet our quality and safety standards
Support Coverage
24/7 customer support throughout your booking period
Exclusions
Weather-related issues and force majeure events excluded
Liability Limit
Maximum liability limited to total booking value
Claim Period
Claims must be filed within 48 hours of booking completion
8. Dispute Resolution and Legal Procedures
Our structured approach to resolving disputes ensures fair and efficient resolution:
Resolution Process
- Direct communication with customer service team
- Escalation to senior customer relations department
- Review by management and venue partners
- Mediation through industry associations
- Legal arbitration if necessary
All disputes are subject to the jurisdiction of courts in Bangalore, Karnataka, India. Indian law governs all aspects of these terms and conditions.
9. Service Modifications and Updates
SnapRent reserves the right to modify services and terms to improve customer experience and maintain industry standards:
Venue Expansion
Adding new venues and location categories based on customer demand
Platform Improvements
Updating booking procedures and adopting new technologies
Geographic Expansion
Expanding to new cities and regions across India
Pricing Adjustments
Modifying pricing structure based on market conditions
Customers will be notified of significant changes through email, SMS, website notifications, and in-app announcements.
10. Service Termination and Account Closure
Service termination may occur under the following circumstances:
Grounds for Termination
- Violation of terms and conditions
- Abusive behavior toward venue owners or staff
- Repeated payment defaults or fraudulent activities
- Damage to venues or violation of safety protocols
- Legal violations or criminal activities
- Mutual agreement between customer and SnapRent
In case of service termination, customers will be notified in writing and existing bookings will be honored or refunded according to our cancellation policy.
11. Contact Information and Customer Support
For questions about these terms, booking inquiries, or to report issues, please contact our dedicated customer support team: